Full service approach
AVM supplies a complete range of services and turnkey solutions to ensure we can meet your particular needs with the highest quality solutions. As video platforms must integrate with the environment in which they are deployed audio visual integration capabilities are essential. And we can provide all solutions on a fully hosted basis where this suits.
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ConsultancyAVM helps its clients to understand the ways in which visual communications can help them run their businesses better and ways in which it might impact on the markets in which they operate. AVM Vision also helps its clients to focus on how to introduce visual communication tools and drive user adoption. |
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Why VideoIn life we all value face to face communication even if we haven’t really thought about it. Of course, there are times when an email, text or telephone suffice but in most instances where we clearly prefer to use the significant power of human visual communications. |
Video and collaboration tools help people to work together without always having to be in the same location. This can reduce travel expenses as well as accommodate higher levels of home working and consequently lower office expenses, amongst other things.
- Accelerate (costly) decision making processes
- Fewer (costly) mistakes
- Greater team buy-in
- Staff retention
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Intelligent ISDNIntelligent ISDN from AVM is designed specifically for video conferencing users. It allows you to significantly improve the quality and reliability of your ISDN connection, whilst considerably reducing the direct cost of the calls. Minimise frustration from failed ISDN calls. AVM understands that many video conferencing users still make calls to video systems using ISDN, regardless of whether their own systems use IP or not. However, ISDN call failure is commonplace and getting help from your carrier can sometimes be very difficult. |
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infrIncrease user confidence, user adoption and ultimately return on investment with AVM’s video focussed Intelligent ISDN service. This service uniquely concentrates on minimising connection failure when video conferencing over ISDN. We provide real time support to help solve any problems that arise and deliver extremely competitive call rates (AVM is an Ofcom approved Telco).
Features of Intelligent ISDN: Provides a dedicated telephone support service for those experiencing difficulties making ISDN calls Intelligent ISDN can be accessed by simply inserting an indirect code into your ISDN codecs or via a direct IP link to AVM’s hosted Video Gateway service. |
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Network ServicesAVM can supply the ideal network for your video deployment, blending existing network services, where suitable, with incremental network services from leading service providers, utilising our own Point of Presence and infrastructure for ISDN interoperability and Internet and voice (PSTN) breakout. |
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infrastructure from ISDN to IP, or looking to improve your videoconferencing experience across your organisation with suppliers and customers, AVM not only understands your video conferencing hardware requirements, but also appreciates the implications of introducing an application such as video to your communications infrastructure. By connecting to the AVM network you can learn about what types of networks exist and how they interact with each other and discover how you can avoid the traditional problems associated with working across networks. AVM's video network is an independent and extremely powerful global IP network that can connect you to any type of network and deliver QoS (quality of service) across the globe. Our network provides customers with completely integrated video conferencing network solutions over Layer 2, MPLS, IP or ISDN, embracing video communications. We offer three types of networks services connections: Video ISDN - The Video ISDN connection allows AVM Vision to take your existing video unit, connected to existing ISDN lines and route your calls into and over our video network. Video DSL – The Video DSL connections gives businesses the ability to directly connect into the video network, using basic telephone lines upgraded for video. Video Fibre - The Video Fibre connections give business the guaranteed bandwidth that multiple video conferencing units at one location require. These services provide you with a connection to the AVM network Our network services, in combination with managed services, provide a best of breed video networking solution and is fully scalable to as many sites as you require. It also means choosing the best level of support for each of your sites to optimise your operation, while minimising your operating costs. Recommended if your company has:
Two or more offices
A network built for data where video will detrimentally impact its effectiveness
A shortage of in-house network skills
An issue over the cost of employing someone to maintain and update the system
A concern about the capital cost of upgrading your network, whenever that may prove necessary.
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Managed ServicesAVM can manage and host all aspects of a visual communications platform for organisations that prefer not to build or use internal resources. |
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If you are looking to purchase video conferencing hardware and are implementing a network at some point you may require the following:
Bridge/MCU/Recording/Streaming
Have multiple people on screen at once (continuous presence)
Record your call for later viewing
Stream your video call out to people on PCs
Report on Usage
ROI
Carbon footprint reduction
Fault reporting
Call other networks
Bring in a telephone participant
Call from ISDN to IP or vice versa
Our Managed Services allow you to deploy these in a simple and easy way, without worrying about scalability or how you will provide support internally.
Scalability - Our Managed Service can be scaled to fit future needs, without costly infrastructure changes
Interoperability - This will allow access to any unfederated client, supplier or other contact necessary
Technical resource - Outsourcing all technical requirements negates the need to develop in house skills
Future proofing - Our managed service infrastructure is consistently upgraded to implement the latest developments in technology
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Personal VideoThe telephone is used predominantly for ad-hoc one to one communications. Good quality video can now also be used in this way; it no longer has to be restricted to the meeting room. Let AVM supply you with the best possible technology to meet your needs from leading vendors including Cisco, Microsoft, Polycom and Lifesize. |
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High quality options exist and can be very powerful Unfortunately not many people have experienced good quality personal video, instead believing that personal video is restricted to low resolution / small image PC applications. While laptop video is a highly valuable tool for the mobile worker and is very cost effective for distributing video throughout the organisation, high quality personal video is a much more powerful tool that can change the way in which managers operate and organise their business. Unified Communications Whichever quality of experience is appropriate for the user, businesses may want to consider integrating personal video with other personal communications solutions, such as presence, instant messaging and desktop sharing to create a “unified communications” platform. As a Cisco partner, AVM has a deep knowledge of Cisco’s unified communications and collaboration solutions. In addition, AVM Vision has extensive experience of Microsoft’s OCS / Lync platform, which we provide as a managed service. Correct configuration will make a big difference to adoption Choosing the right software and hardware combinations, including the “small” items such as camera, monitor(s) and headset, can make a huge difference to the user experience, including:
Eye contact
Being able to hear a ringer when a call is incoming (and you don’t have your headset on!)
Accommodating desktop sharing and a quality video session simultaneously
General usage fatigue levels
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Group SolutionsDelivering a platform with meaningful quality that accommodates multiple participants is not trivial. Avoid systems that try to be all things to all people as most people struggle to use them. Let AVM supply you with the best possible technology to meet your needs from leading vendors including Cisco, Polycom, Lifesize, Crestron, AMX, Extron, NEC and Samsung. |
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AVM will help you select technology from the vendors that best suit your needs AVM can ensure that your choice of technology vendor(s) meets with your organisation’s particular needs, which will obviously be influenced by your organisation’s existing technology platform and your particular business objectives. With this in mind we work with all the major vendors including: Cisco (we were the first partner to be awarded Cisco Video ATP status in Europe)
Microsoft
Polycom
Lifesize
We are also proud of our audio visual system integration market leadership, which enables us to develop optimised solutions for your environment from leading component vendors, which might also deliver significant savings. Control and automation systems
We also partner with integrated video environment provider, Vpod Solutions.
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Immersive SolutionsImmersive solutions take visual collaboration to an entirely new level, where thousands of details work together to provide an exclusive, natural forum to speed decision making and make sure everyone is on the same page. |
Behind the scenes, innovative technology and services work together to make sure each meeting runs perfectly every time.