Location: St Margarets

The role:

• Providing technical support to the Sales team throughout the sales process.      
• Ensuring equipment to be purchased is correct for the job.
• Providing basic concept drawings for quotes by the sales team.
• Providing supporting documentation and detailed technical drawings for projects that have been sold.
• Supporting the sales team during site meetings to confirm clients’ technical requirements and assist with specifying products.
• Providing on-going support and design approval to the system designers (post internal handover).

Skills required:

• Excellent technical knowledge of AV equipment.
• An up-to-date understanding of the AV marketplace and related technologies.
• Good understanding of Microsoft Office including Excel and Word.
• Ability to apply lateral thinking to problems.
• Understanding of all aspects of AutoCAD (preferred but not essential).

Location: St Margarets

The role:

• Working closely with the Operations Manager and the Project Management Team to facilitate seamless functions in each department.
• Site visits to assess quality of site delivery.
• Implementing and monitoring internal documentation to ensure a professional delivery of services.
• Standardising of departmental processes to further improve efficiency within the Division.
• Implementation of new and monitoring of existing KPIs in each department.
• Supporting the sales team where required to confirm clients’ technical requirements and assisting with specifying products.
• Providing on-going support and design approval to the system designers (post internal handover).
• Planning of training for internal staff.
• Regular reporting to the Commercial Director.

Skills required:

• Solid experience within the AV industry.
• Extensive technical knowledge of AV & VC Equipment.
• An up-to-date understanding of the AV marketplace and related technologies.
• Good understanding of Microsoft office packages including Excel and Word.
• Ability to apply lateral thinking to problems.
• Fully conversant with AV System design processes.
• Experience of AutoCAD (preferred but not essential).

Location: London, Leeds and Norfolk

The role:

• Nationwide and international delivery and installation of clients specified solutions including video conferencing, Creston and AMX control systems
• Working closely with the project managers and the Installation team to ensure that installations are carried out within the specified time-frame and guidelines
•  Liaising with clients for feedback on installations (signing of handover certificates, client feedback forms, etc)
• Provide feedback to the installation manager regarding specific installations and client issues on site
• Ensure vans are in good working order and stocked with correct level of consumables
• Maintain good relationship with clients

Skills required:

• Excellent customer service and communication skills
• Technical understanding of AV and VC equipment, functionality and installation processes
• Attention to detail
• Ability to work well in a team

Location: St Margarets

The role:

• Nationwide and international delivery and installation of clients specified solutions including VC, Creston and AMX control systems.
• Working closely with the PMs and Installation team to ensure that installs are carried out within the specified time-frame and guidelines.
• Liaising with clients for feedback on installations (signing of handover certificates, Client feedback forms, etc).
• Providing feedback to the Installation Manager regarding specific installations and client issues on site.
• Ensuring vans are in good working order and stocked with correct level of consumables.
• Maintaining good relationship with clients.
• Managing on site logistics including allocation of labour, ordering consumables, stock control and deliveries.
• Monitoring installation work to ensure the highest standard is kept through all stages of a project.
• Carrying out site surveys and providing detailed reports to the project team to identify risks and make recommendations for the project.

Skills required:

• Excellent customer service and communication skills.
• Technical understanding of AV and VC equipment, functionality and installation processes.
• Experience working on construction sites and coordinating AV installations with main contractors and other trades.
• ECS or equivalent trade card.
• Attention to detail.
• Ability to work well in a team.
• Ability to lead a team in high pressure situations.

Location: St Margarets

 If you have a keen interest in life changing technology and are looking for a challenging and satisfying career then AVM has the right opportunities to offer you.

AVM is looking for audio-visual graduates with a keen interest in technology to join a fast paced, rapidly expanding organization. AVM will provide the successful applicants the opportunity for career progression through focused training and personal development tailored to individual’s needs, as well as the support needed to gain experience in this exciting industry. 

Overview 
This exciting role will offer the right candidate the opportunity to use their client facing skills and audio visual knowledge in a corporate environment, providing holiday cover for AV technicians.

The role has the added challenge of involvement in reactive support as part of the field engineering team. This part will offer hands-on experience across a number of technology disciplines.

The role:

• Covering onsite engineer’s holiday and sick leave
• Provide AV/VC support to our clients
• General maintenance of audio visual equipment on client site
• General AV event support
• General admin associated with the role (Ticket raising, reports etc.)

Skills required:

• Enthusiasm and hunger for knowledge
• Professional appearance, must be able to work well under pressure and demonstrate a positive attitude
• General AV experience
• Ability to deal with customers at all levels
• Organised and manage own time effectively
• Fault finding experience of general AV equipment
• Knowledge of video conferencing and control systems would be a distinct advantage
• IT literacy is a must

Location: St Margarets

The role:

• Provide preventative maintenance and reactive servicing of audio visual and video conferencing systems for our clients
• Attend nationwide call outs and resolve technical issues
• Documenting and reporting on all call-outs performed
• Liaising with clients
• Working closely with the Service Helpdesk for client and job information

Skills required:

• Knowledge of AV/VC equipment
• Excellent communication and customer service skills

The role:

• Ensuring that the audio-visual equipment is tested and in correct working order on a daily basis
• The rigging, de-rigging and storage of any mobile audio-visual equipment upon completion of events & ensuring that spare equipment is maintained and stored in a tidy and accessible state
• First line fault finding and routine maintenance on audio visual equipment
• Communication of any defects, detailing the symptoms presented and subsequent actions taken to localise any defect
• Brief clients in the correct operation of audio-visual equipment required for meetings
• Testing and connection of LAN, ISDN and ADSL lines to equipment
• Providing technical support for onsite events
• Communicate any foreseeable problems to Management at the earliest opportunity

Skills required:

• Excellent technical knowledge
• Video conferencing experience
• ecellenet co-ordination, communication and customer service skills
•  

Location: London

The role:

• Ensuring that the audio visual equipment is tested and in correct working order on a daily basis
• The rigging, de-rigging and storage of any mobile audio visual equipment upon completion of events & ensuring that spare equipment is maintained and stored in a tidy and accessible state
• First line fault finding and routine maintenance on audio visual equipment
• Communication of any defects, detailing the symptoms presented and subsequent actions taken to localise any defect
• Brief clients in the correct operation of audio visual equipment required for meetings
• Testing and connection of LAN, ISDN and ADSL lines to equipment
• Providing technical support for onsite events
• Communicate any foreseeable problems to management at the earliest opportunity

Skills required:

• Excellent technical knowledge
• Video conferencing experience
• Excellent co-ordination, communication and customer service skills

Location: St Margarets

• Answering incoming calls within an appropriate time frame, to a high level of customer service.
• Active participation in team communications and activities.
• Logging calls accurately and to AVM standards, in the Call Management system.
• Managing tickets through to resolution, ensuring all updates and relevant communications are recorded, and passed to the relevant internal support team.
• Making outbound calls to customers and 3rd parties ensuring all the relevant information is passed on and logged.
• Escalating to internal departments and within the SLA if the fault is outside the support scope.
• Updating the end user and ensuring all relevant parties are kept in the loop at all times.
• Informing key personnel within the Service Desk of any High Priority calls.

Skills required:

• Excellent communication, drive and decision making skills.
• A team player is essential.
• Either Experience with Smart board, Promethean board and projectors or AV conferencing systems including Polycom and Tandberg would be beneficial.
• Previous experience with managing warranties and logging RMA’s with manufacturers would also be beneficial.

Location: St Margarets

The role:

• Chasing clients for debts by telephone, letter and email.
• Statement runs.
• Aged debt reporting.
• Sending out copy statements.
• Raising invoices.
• Identifying client issues and resolving queries.
• Liaising internally to assist with query resolution.
• Maintaining client records on internal database.

Skills required:

• Credit control experience essential.
• Strong Excel skills.
• Confident telephone manner.
• Communication skills.
• Willingness to learn new skills and take on more
• responsibility.
•  

Location: St Margarets

Overview:

• Audio Visual Machines requires a CCNP Voice experienced professional for integration into our Unified Communications team.
• Duties will include installation of Cisco (Tandberg) videoconferencing infrastructure and integration with Cisco UC environments as well as training of internal staff.

Skills required:

• Cisco Voice experience (Cisco VOIP technology's)
• Full understanding of Call Manager (CUCM) and PABX Technology
• Understanding of routing & Switching
• Knowledge of Cisco Gateway technology, SS7’s and carrier switching.
• Developed communication and business skills
• Applicant must have a current CCNP Voice (CCVP) please do not apply if you do not have this
• In addition holding any of the below would be an advantage.
  • UC Lifecycle Services                                
  • Rich Media Specialist                               
  • Contact Center Express Specialist           
  • Unity Design Specialist                            
  • Unity Support Specialist
• Microsoft OCS\Lync experience would be also be an advantage as would any Unix\Linux skills.
•